Support

LiquidLM is run by a small team. Email us and a person will read it — there is no ticket robot in between.

Email us

Write to:

Response time

We aim to send a first reply within two business days. That is a target we hold ourselves to, not a service-level agreement, and support is not staffed around the clock.

What to include

The more of the following you can give us, the less back-and-forth it takes to fix your problem.

• The email address on your account.
• Which client and surface you were using — the web app, the desktop app, a connected assistant, or the API.
• Roughly when it happened, including your time zone.
• The steps you took, in the order you took them.
• What you expected to happen, and what happened instead.
• The exact error text, copied rather than described from memory.
• Screenshots where they help — with any private content removed first.

Never send us these

Nobody at LiquidLM will ever ask you for any of the following, and we cannot accept them if you send them. If someone claiming to be from LiquidLM asks, it is not us.

• Your password.
• Personal access tokens or API keys.
• OAuth tokens or authorization codes.
• Cookies or session identifiers.
• Authorization headers copied out of network logs.
• The contents of private documents that are not needed to reproduce the problem.

Deleting your account or data

If you can sign in, delete your account from Settings. That path removes your data directly and is the fastest option.

If you cannot sign in, email us from the address on the account and tell us what you would like deleted.

We may need to confirm the account is yours before acting. That confirmation will never ask you for a password, a token, or any other credential.

Privacy and terms

How we handle your data, and the terms this service runs under: